1. Who we are
Leppink BV (Chamber of Commerce: 06031858, VAT ID: NL800112179B01), located at De Bleek 18, 7468 DL Enter, The Netherlands, is responsible for the processing of personal data as described in this privacy policy. This policy applies to all EU customers who use our online stores.
2. What personal data we process
- Name and address
- Email address and phone number
- Payment details
- IP address and browser information
- Order details
- Account data (if an account is created)
3. Why we process your data
- To process and deliver orders
- To provide customer service
- To comply with legal obligations (e.g. accounting)
- To analyze website usage (technical)
- To prevent fraud and misuse
4. Who we share data with
Webshop & hosting
- Magento 2 – webshop platform
- Shock Media B.V. – hosting and email services
- Microsoft Office365 – business email
Translations & feeds
- Elovate – automatic translation of product information
- Channable – feeds to Google Shopping and channels
Payments
- Mollie – payment processing
- PayPal – when selected by customer
Accounting
- Davilex – invoicing and bookkeeping
Shipping
- Innosend, Mainfreight, DHL, PostNL, UPS – delivery services
Reviews
- WebwinkelKeur – customer review platform
We have data processing agreements in place with all mentioned partners. Copies are available upon request.
5. Customer accounts
You may create an account to manage your data. You can access, change, or delete your personal data at any time.
6. Cookies and tracking
Cookie preferences
A cookie banner is shown on first visit, managed by the SwissApp plugin. You may accept or refuse cookies per category.
Google Analytics
We use Google Analytics to anonymously analyze website usage. IP addresses are anonymized, and Google is not allowed to use the data for other services.
Google Ads
We use Google Ads to display targeted advertisements. Remarketing cookies may be used for this purpose.
7. Your rights
Under the GDPR, you have the following rights:
- Access to your data
- Rectification of incorrect data
- Erasure (right to be forgotten)
- Restriction of processing
- Data portability
- Objection to processing
Send your request to info@lierenshop.eu. We respond within 30 days.
8. Data retention
- Orders and invoices: 7 years (required by law)
- Customer accounts: up to 2 years after last order
- Technical data (like IP address): max. 6 months
9. Data security
We apply security measures such as SSL encryption, restricted access, backups, and server monitoring. Our processors are contractually obliged to ensure data protection and confidentiality.
10. Complaints
Questions or concerns? Contact us at info@lierenshop.eu or file a complaint with the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl.
11. Changes
We may change this privacy policy. The latest version is always available on our website. We will notify you via email if significant changes are made.
12. Contact
Leppink BV
De Bleek 18
7468 DL Enter – The Netherlands
Phone: +31 6 549 286 80
Email: info@lierenshop.eu
Privacy officer: G.J. Leppink